Case Study: Call Volume Reduction


A national women’s healthcare provider needed a way to increase access to care without increasing cost.

Considerable investments had been made in a scheduling solutions that did not accommodate new patients and required personnel to approve each transaction, wiping out any potential cost benefit as planned.


UPIC leadership dedicated several months to understanding and documenting requirements and workflows through a collaborative process, facilitating a comprehensive National RFP process.

UPIC Leadership engaged key subject matter experts to down select potential providers and identify risks and  benefits to each solution and negotiate competitive costs for implementation and maintenance.