UPICares Serves Dinner at HER Shelter

By Jessica Lay
Nov. 16, 2018


Earlier this month, five members of the UPICares team served dinner to 12 women and nine children seeking refuge at the Help and Emergency Response (HER) Shelter. HER Shelter provides basic assistance and aims to promote healing and empowerment to those affected by domestic violence. The dinner was the first out of our Norfolk, Va., office and marked the beginning of 2018’s Hunger and Homelessness Awareness Week.

Team members Nikita, Amina, Jessica B., and Ana ready to serve dinner to shelter clients.

According to the Salvation Army, six percent of homelessness cases in the U.S. are caused by domestic violence. The National Alliance to End Homelessness reported that on a single night in January 2017, 16 percent of the overall homeless population (87,329 people) had experienced domestic violence. Survivors often need to leave home very quickly, sometimes with children or pets. This means that they must go without simple necessities like a change of clothes, food, or money.

According to the National Center on Domestic and Sexual Violence (NCDSV), the cycle of abuse starts with mounting tension, then a violent incident, and ends with a calm stage when the abuser might apologize profusely or even deny they did anything wrong at all. But not all abuse is physically violent. Abusers find many ways to control their partners.

Defining Domestic Violence
Domestic violence, also known as intimate partner violence (IPV), can manifest in several ways, such as controlling behavior, physical or sexual violence, withholding or hiding money and resources, emotional or verbal abuse, stalking, and isolation. Signs of domestic abuse can include:

  • Fear of your partner or feeling threatened
  • Feeling like you walk on eggshells or anxiety over potential reactions from your partner
  • Feeling belittled or humiliated
  • Having your possessions withheld or destroyed
  • Having limited access to the phone, car, or finances

Abuse can happen to people of all ages, gender identities, and socioeconomic status. NCADV reports one in three women and one in four men have been victims of domestic violence at some point. IPV disproportionately affects those in the LGBTQ community, who might experience barriers accessing resources.

And children are often the hidden victims of domestic violence.

Chatting with clients in the food line.

Facts from the Childhood Domestic Violence Association(CDV):

  • In the U.S., five million children witness domestic violence each year.
  • Children from violent or abusive homes are much more likely to experience significant psychological problems, short and long-term.
  • Those who grow up with domestic violence are six times more likely to commit suicide and 50 percent more likely to abuse drugs and alcohol.

Organizations like the HER Shelter provide warm meals, a safe place to stay, and are often the first step to survivors on their path to healing by improving economic security and overall well-being. This makes HER Shelter a perfect partner for UPIC Health, which strives to empower women every day.

“We believe we can inspire others to reach their ultimate potential, to establish a better life for themselves and their children.”  -HER Shelter

UPICares volunteers arrived at the shelter with healthy food and drinks prepared ahead of time. We did not see every face while at the shelter. Some of the clients work nights and some are still healing and prefer to keep to themselves. Upon leaving the shelter, the UPICares team received many words of appreciation. One client even expressed that she wished we could cook for them every night.

The experience at the shelter inspired employees in Norfolk to launch a winter clothing drive. We hope to provide warm coats and clothing to the women, children, and teens at the shelter.  If you would like to donate to HER Shelter, please contact erika@hershelter.com or call 757-485-1073.

Our meal consisted of lasagna, salad, cheese ravioli and tomato sauce, and fruit with whipped cream for dessert.

No one deserves to be mistreated. If you or someone you know is experiencing intimate partner violence or domestic abuse, please contact the National Domestic Violence Hotline at 1−800−799−7233 or TTY 1−800−787−3224.

You can also visit their website at https://www.thehotline.org/


Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

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UPIC CEO Featured in PLATTiTUDES Episode

By Juli Briskman
Nov. 26, 2018


UPIC Health CEO, Mary Tucker, was recently featured in a YouTube episode of “PLATTiTUDES” a series of interviews by consultant and former Virginia Lieutenant Governor Candidate, Susan Platt.  A highly experienced campaigner and government affairs expert, Platt formed the Platt Consulting firm with her husband after running in the 2017 Democratic primary for Lt. Governor of Virginia.

She has been interviewing influential people for her Youtube channel for several months.

This episode was filmed in the days before the 2018 midterm elections and explores Tucker’s business philosophy and wide range of advocacy for women’s issues.


Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

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Growing Out Of Bad Relationship Cycles

By Juli Briskman
December 4, 2018


This is the second in a series of blogs about domestic violence experienced by UPIC employees and their families. #WeAreWhoWeServe


Something remarkable happened when UPIC encouraged employees to wear purple in honor of National Domestic Violence Awareness month in October.  The day set was Oct. 30 and as employees shared their photos from the offices and from home, many came with snippets and stories attached.

We have turned those stories into a blog series called #WeAreWhoWeServe.  This is the first expanded story from one of our coworkers who did not want to reveal her name.  We will call her Natalie.

Natalie, 34, is originally from Richmond, Va., and the eldest of six children. When we asked UPIC employees to wear purple in October, she wrote that she did not grow up in an abusive household but remembers her grandmother telling her to keep her smart mouth shut or a man would “beat her butt.”

Natalie says she did not grow up “abused.” But her mother was shot in the head and died when she was 12 and her grandmother, who raised her, was verbally abusive toward her own boyfriend while Natalie was in her custody.

This is where Natalie believes she learned to be a fighter and to have strong opinions that may have led to the rough relationships she experienced during her college years.  She says it was always about controlling her.

“As I got older I was in some relationships like that as well. I always considered myself a fighter.  It was like a mutual thing,” she said. She was in two abusive relationships while attending Old Dominion University in Norfolk, Va. and shortly after. And they each ended when the boyfriend was jailed on unrelated charges.  “I eventually realized that’s not the relationship I wanted.”

In the first relationship, Natalie said her boyfriend went from being a ‘9-to-5 guy’ to some kind of street guy.”  He later told her that he changed to prove he was strong and to control her. They would verbally battle, grab each other and tussle.  “We broke a lot of things.”

This boyfriend was jailed for shooting a college basketball player.

“He came in my apartment and said ‘hey babe cut on the TV look what I did.’  He thought I was the kind of female that wanted a street guy. In his crazy mind he thought that was what I wanted,” she said.  “I always wonder if my demeanor pushed him to be that way. He later said that he needed to do that to control me.”

It’s difficult for Natalie to label her relationships as violent and she finds ways to blame herself.  “Every time it was me saying something to them and it was something that just made them snap.”

She’s not atypical.  Many victims blame themselves. And according to LoveIsRespect.org, college students are not equipped to deal with dating abuse as 57% say it’s hard to identify.  On the whole, 43% of dating college women report experiencing violent and abusive dating behaviors.

But while she feels she’s “grown out of” accepting violent relationships, it’s clear Natalie had some hurdles to break a cycle that accepts verbal and physical abuse as the norm.  She grew up in a neighborhood with “a bunch of gang bangers and drug dealers.” Her mother suffered from crack addiction that eventually led to her death.  And her grandmother came from an abusive relationship that Natalie eventually realized led to her comments about getting her butt beat. She is the only one of her siblings to attend college.

The Second Relationship

In her second college-age relationship, things got more physical:  “It was way more on him. It was way more that he had to control me and I wouldn’t allow it.  I didn’t really want to fight. I can’t really remember what we fought about.”

Twice he tried to choke her.  The first time they were in a car.  “I was driving. I said something smart to him and he choked me.”  She remembers waking up and the car was still moving.

The second time it occurred at his uncle’s house while the boyfriend was drinking.  She remembers calling for help, nobody was coming and thinking that she may actually die that night.

 “I was screaming telling them to come to get him and they were like completely ignoring me.  And I remember being on the floor and he was choking me and I remember thinking he was going to kill me.”  The second abuser was also put in jail and right around the same time, Natalie got a job and an apartment.

Natalie changed the type of men she dates and is in a relationship now.  But she finds the tools for control have just changed.

She decided if she dated guys that make money she would not have to deal with physical abuse. But:  “Guys with money try to control me as well.”  

No one deserves to be mistreated. If you or someone you know is experiencing intimate partner violence or domestic abuse, please contact the National Domestic Violence Hotline at 1−800−799−7233 or TTY 1−800−787−3224.   You can also visit:  www.thehotline.org.


Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

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UPIC Employees Share Domestic Violence Stories

By Juli Briskman
Nov. 6, 2018


This is the first in a series of blogs about domestic violence experienced by UPIC employees and their families. #WeAreWhoWeServe


Something remarkable happened when UPIC encouraged employees to wear purple in honor of National Domestic Violence Awareness month.  The day set was Oct. 30 and as employees shared their photos from the offices and from home, many came with snippets and stories attached.

We learned that women throughout the organization had experienced domestic violence as direct victims or secondarily as they watched their mothers, sisters, or friends suffer at the hands of an abuser.  The stories cascaded throughout the day as others were inspired to share after feeling support from their UPIC sisters.  Eventually, eleven out of our 80 employees shared details, some of whom had not shared them previously.   We’ve always known that ‘we are who we serve.’  But Oct. 30th drove this point home more emphatically than any other time in our existence.

We know that 10 million people a year are physically abused by their partners. And 521 women have died this year from gun-related domestic violence.  More than 20,000 calls are made to domestic hotlines, every day, according to the National Coalition Against Domestic Violence. To learn more about domestic violence and all its forms, and to get help, visit the NCADV website.

And even though we know all of this, it becomes painfully real when we hear it from our own coworkers.  

UPIC is honored that these women felt empowered to share their stories at work and we know the #metoo movement has been a catalyst for feminism and equality.  But we also know that unless UPIC had made it our mission to support and empower women from all walks of life, these stories may never have been revealed.

During my marriage, I was beaten, held hostage, robbed of everything, driven off the road with my mom and baby in the car and tortured on different occasions.

This is UPIC’s social media post from Oct. 30, 2018, when employees wore purple to honor Domestic Violence Awareness Month.

Here we share the brief summaries that came through on Oct. 30th and in the coming months, we will share some of these stories in more detail from the women who are brave enough to publicize their names and details.  For now understand that each, in their own way, overcame their own fears, self-doubts and social stigma just to be able to type these words:

  • This is hard for me to share with so many people at once especially since I can’t get the words “what happens in this house stays in this house” out of my head but I am a survivor of domestic violence. #WeAreWhoWeServe

 

  • I was 18 when he smashed my car windshield during an argument. When I took him back, he hit me. So thankful for the UPIC team and our ability to come together, not in spite of but because of our past experiences, and really be there for each other and those we serve.

 

  • Coming close to six years ago, I was a victim of domestic violence. A small argument at home that blew out of proportion to where I was stabbed three times by my own family member. The physical scars left behind do not even equate to the emotional and mental scars that any domestic violence survivor are left with, but we use it to pull through and empower those around us. Even though I am not in the office, I proudly wear purple with you all today.

 

  • I didn’t go through any violence but I did watch it first hand with my ex-stepfather and my mother it’s the worst thing in the world!  I want everyone to know that they’re not alone and I’m wearing purple today to show that we are not alone and it will get better.

 

  • I’ve never been in a domestically violent relationship but my mother and many of my cousins have been. The stories they’ve told about what it took to leave have stuck with me forever. Love isn’t supposed to hurt.  

 

  • I grew up in a domestic violence home where my mother would run away with us to other homes for weeks to protect us. This is for my mommy.

 

  • Like most, I was put through domestic violence when I was young and saw my mother have the strength to put a stop to it for her 4 kids and showed me how to stand up for myself.  LADIES IF YOU WERE PART OF DOMESTIC ABUSE ARE WERE ABLE TO SURVIVE, BE PROUD !! AND IF YOU HAD KIDS KNOW THEY ARE GRATEFUL FOR YOUR STRENGTH! YOU ARE NOT ALONE!!!

 

  • I will share one story. During my marriage, I was beaten, held hostage, robbed of everything, driven off the road with my mom and baby in the car and tortured on different occasions. This amongst other things went on over a course of 5 years but I got away. It is always in your mind and never goes away but it makes you stronger. That is just one story but just wanted to say you are never alone and we all are family who is here for one another! We are who we serve.

 

  • Domestic Violence can be so traumatizing & many of us are too scared, embarrassed, and ashamed to say anything or even leave, sometimes even “brainwashed.” I grew up in a household of domestic violence for 14 years (my mom & brother’s dad). Then I found myself in that same horrible cycle when I moved out for the first time at (the age of) 19 with my then boyfriend. I would be made to sleep without a blanket or pillow. He would throw things at my head, push me down, take my bank cards or phone.  He would self-harm so I would feel guilty. He would fly down the interstate going 100+ mph with no care in the world because he was angry and ready to just take our lives. He once forced me out of the car onto the interstate and several times forced me out the car at random places and leave. While I was at work he would threaten to let my dog loose outside knowing I could do absolutely nothing. He pushed away my best friend of eight-plus years out my life (lucky she forgave me after two years of no contact).

 

  • He would force himself on me when I was not wanting it at all. When he got angry the look in his eyes, his Hulk-like demeanor, the sweat coming down his face….it was terrifying! Even after I kicked him out, changed the locks & got him off the lease and many months later he would stalk me.  My brothers even tell me that from time to time he still tries reaching out to them asking about me, I spotted his sister in Walmart not too long ago and was hoping she did not see me because I did not want him finding out where I live. I just hope anyone in a domestic violence situation is able to one day break free and tell their story just like we all have.

 

  • I remember growing up my grandmother would tell me that a man will beat my butt if I didn’t control my mouth. I used to think she was crazy for saying something like that. I later found out she experienced domestic violence as well. The crazy part was I used to use my smart mouth as an excuse to justify their behavior. Domestic violence is sometimes a generational curse and is hard to break away from. So be proud and stay brave!

Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

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UPIC Attends N Street Night at Nationals Park

By Jessica Lay
Sept. 28, 2018


N St Village Members accepting a Spirit Award on Nats Field

UPICares volunteers had a blast at N Street Village’s Night at Nationals Park last week. Although our local team lost 2-4 against the New York Mets, the ‘friendraiser’ was a home-run for the women’s shelter that supports nearly 2,000 women a year.

UPIC employees that made in-kind donations to N St were entered into a raffle for a pair of tickets to the game. We made sure to take into consideration their most needed items at the moment: travel sized toothpaste (supplies were recently exhausted) and deodorant.

Nat fans intently watching the game.

N Street allocated great seats for the game and each ticket included a $10 concession credit and $5 donation to the Village.

To add to the excitement, the Washington Nationals honored local charities and organizations with Spirit Awards during the pre-game ceremonies. Before the first pitch, N Street employees were invited onto the ball field to accept a Spirit Award.

N Street’s mission was featured on the big screen twice, along with the logo that features a D.C. skyline.

N Street provides basic needs such as beds and warm meals for those in need. And daytime services include dental care, shelter, and wellness services, such as yoga, and much, much more. N Street’s mission is to empower homeless and low-income women in Washington D.C. to claim their highest quality of life. The Village serves about 208,000 meals and facilitates more than 5,000 showers per year.

Each woman comes to the village with her own unique set of circumstances. The Village works to meet those needs and empowers clients to overcome challenges, heal, and restore a sense of dignity and self-worth. N Street clients’ diverse challenges include:

  • Disability, mental illness, addiction, 64%
  • Self-reported HIV, 6%
  • Lack of income, 50%
  • Older population, 51% are over 50
  •  Discrimination, 81% percent are women of color.

“Every day at least one woman comes to N Street Village for the first time, and I know that – but for a few circumstances of fortune and timing – ‘she’ could be me.” -Schroeder Stribling, CEO of N St Village

UPICares volunteers had a blast at the game!

UPICares also is partnering with N Street in a workforce development program that clients of the Village can participate in. The program will help clients develop communications skills and prepare to get back into the workforce.

N Street is gearing up for Fall with some notable events:


Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

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UPIC Defends Title X

By Juli Briskman
Aug. 20,  2018


UPIC Health filed comments last month with the U.S. Health and Human Services Department Office of Population Affairs to defend Title X and demand that proposed domestic gag rules be abandoned.

We fear these rules would set the women’s reproductive health agenda back years, if not decades.  Honoring our mantra #WeAreWhoWeServe, we think it is imperative that organizations like UPIC and others that serve the healthcare industry speak out against the administrative agenda that discriminates against women and other disenfranchised populations that depend on Title X for healthcare.

Read the full text of our comments here.  #UPICares


Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services, mainly to the women’s reproductive health industry.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

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Kennedy & Co Says Bring Your BRAWS to Our Home

FOR IMMEDIATE RELEASE
Contact: Madeline Middlebrook
Phone: (703) 772-1136
Email: mmiddlebrook@kennedynco.com

WASHINGTON, D.C. (Aug. 10, 2018) – Kennedy & Co., a woman owned and operated, boutique real estate agency based in Georgetown, D.C. is partnering with UPIC Health in a “Sip & Support” happy hour event to support a local organization that collects and distributes supplies to D.C. metro-area women in need.

The Aug. 24 event is the first non-profit night of this kind hosted by Kennedy & Co. at its 1231 Potomac St. NW location. The Sip and Support happy hour aims to collect donations in the form of cash, boxes of unopened feminine hygiene products, and new bras and underwear with tags that will be distributed by BRAWS, which “believes all women and girls should have access to tampons and pads in public restrooms, schools, shelters and jails.”

“This happy hour event is a way for our company to show support for women looking to rebuild their lives.  We are so proud to be working hand-in-hand with UPIC and BRAWS, as both are as committed to serving our local community’s needs as we are,” says Kennedy & Co. Realtor Madeline Middlebrook.

Kennedy & Co and UPIC Health will provide drinks and light food, as well as information on BRAWS and continued opportunities to support women in need. Cocktail attire is advised and a method for cash donations will be provided.

Co-host, UPIC Health is 100% female owned and operated, serving the women’s reproductive health community for the last four years and partnering closely with non-profits, such as BRAWS, N Street Village in D.C. and H.E.R. Shelter in Hampton Roads, Va.

“Our organization is based on empathy and we cannot see a better way to live out that value than to support our partners,” said UPIC CEO, Mary Tucker. “We are thrilled that Kennedy & Co. has offered their space for this exciting event.”

BRAWS is a local non-profit whose mission is to bring dignity and empowerment to women and girls living in shelters by providing new personally fitted undergarments and menstrual products.

ABOUT KENNEDY & CO
Kennedy&Co is a woman-owned, luxury boutique, small business located in Georgetown, D.C. that handles residential, commercial and land transactions.  If you would like more information on this event and its hosts, please call real estate sales agent Madeline Middlebrook at (703) 772-1136 or email mmiddlebrook@kenendynco.com

ABOUT UPIC HEALTH, LLC
UPIC Health is a mid-size, women-owned and operated, private organization with operations in Chantilly and Norfolk, Va.  A business process outsourcer, UPIC offers patient contact center, revenue cycle management, and telebehavioral health services to clients across the country, all practicing under the value-based reimbursement concept.  UPIC is a 2018 Velocity Growth Award Winner and Growth Story of the Year recipient.  To learn more, visit http://www.upichealth.com or email Chief Marketing Officer, Juli Briskman at juli@upichealth.com. Follow us @UPICHealth.

Madeline Middlebrook
Real Estate Agent
Licensed in VA
703.772.1136
mmiddlebrook@kennedynco.com
kennedynco.com

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UPIC Designated Top 10 Patient Engagement Solutions Provider

By Juli Briskman
Aug. 14,  2018


UPIC Health is honored to be designated one of the Top 10 Patient Engagement Solution Providers for 2018.  Each year Healthcare Tech Outlook publishes the Top 10 List based on reader feedback and editorial research of the industry.

“We are so pleased that an organization based on empathy is being recognized for outstanding service,”  said UPIC CEO, Mary Tucker. “Empathy, Engagement, and Efficiency are what we believe in and we combine the three of them to ensure patients get the best possible care.”

This year has brought several accolades to UPIC, which has grown six-fold mainly through referrals since launching four years ago. UPIC received the 2018 Velocity Growth Award from CEO Report Baltimore and CEO Washington, D.C. Earlier this year, Tucker was featured on What’s Working Washington and was named to the SheSource database by the Women’s Media Center as an expert in Healthcare.

“This is no time to rest on our laurels,” Tucker says.  “We are expanding into mental health counseling with our video social work application and continue to grow our outsourcing business in contact centers and revenue cycle management.  2019 is poised to be our best year yet.”


UPIC Health is a mid-size, women-owned and operated, private organization with operations in Chantilly and Norfolk, Va.  A business process outsourcer, UPIC offers patient contact center, revenue cycle management, and telebehavioral health services to clients across the country, all practicing under the value-based reimbursement concept.  UPIC is a 2018 Velocity Growth Award Winner and Growth Story of the Year recipient.  To learn more, visit our website or email Chief Marketing Officer, Juli Briskman at juli@upichealth.com. Follow us @UPICHealth.

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UPICares Partners with H.E.R. Shelter in Norfolk

By Jessica Bisch
Aug. 3, 2018


Expanding the UPICares initiative, UPIC Health is working with a new partner, H.E.R (Help and Emergency Response) Inc., a non-profit shelter that assists victims of domestic and relationship violence, stalking, and human trafficking.  The partnership will be organized out of UPIC’s Norfolk, Va. center as H.E.R. operates two facilities in Portsmouth and Chesapeake, Va.

As UPIC has learned through processing more than 120,000 patient calls per month, those in need of reproductive health support often are victims of the very issues plaguing H.E.R. Shelter clients.  Thus, in an effort to engender empathy and understanding among our employees, UPIC partners with several non-profits in this arena.

“We believe all adults and children are entitled to a violence-free life in a stable environment.”
H.E.R. Shelter, Inc.

Donations collected by UPIC for children in the H.E.R. Shelter Program

UPICares kicked off the partnership with H.E.R. by collecting for the annual Christmas in July Donation Campaign. Donations included toys, hygiene items, school and art supplies, among others things — all to be donated to the H.E.R. Shelter Children’s Program.

“Showing love and support to these children when circumstances such as domestic abuse arise, provides a sense of community for these mothers and families,” said Nikita Crawford, UPIC Senior Lead of Operations in the Norfolk Center. “Participating in this donation drive is UPIC’s way of saying we care about our communities and sometimes it takes a village to raise healthy, happy children.”

H.E.R. is certified by the Virginia Sexual and Domestic Violence Action Alliance and participates in a 24-hour emergency hotline, shelter, and other programs to empower individuals, break the cycle of abuse, and help clients sustain healthy and productive lives.

The CDC  reports that one in four women and one in nine men have experienced intimate partner violence; which can include physical, sexual, or stalking incidents resulting in a negative impact on their health and lives.  Women experiencing abuse also can have higher rates of sexually transmitted diseases and HIV.

Almost three-quarters of all murder-suicides are intimate partner related, and 94% of these victims are female according to the National Coalition Against Domestic Violence (NCADV).  Up to 50% of  transgender people will experience will experience intimate partner violence at some point in their lives.

The team participated in an ugly Christmas sweater contest to show their support for the drive.

The Christmas in July Donation Drive culminated in an event at the Greenbrier Country Club in Chesapeake, Va., on July 25. It included a guest speaker who is a survivor of domestic violence, as well as a meet and greet with local businesses in the Hampton Roads area.

Dinner and cupcakes were provided by Sweet Haven Bakery, a workforce program developed by H.E.R. Workforce participants are expected to attend all employment and life skills classes and complete a certain number of kitchen hours to receive a food handler’s license. They also learn about interviewing, resume writing and receive references for future job applications.  Finding gainful employment often is the first step to empowerment for disenfranchised and abused women.

The Cycle of Abuse
In conjunction with the H.E.R. partnership, UPIC launched its quarterly Guest Speaker Series with H.E.R.’s Erika Compliment who discussed the cycle of abuse many clients are trying to break.

According to the Blue Campaign, which provides a free victim support phone line, intimate partner violence is often experienced in three stages. The first being increasing anger and blaming, followed by a verbal or physical attack, and finally, the calm stage when the abuser minimizes, apologizes, or denies that they did anything wrong.

Instances of violent physical and sexual abuse also can be coupled with factors such as coercion, threats, intimidation, emotional abuse, isolation, minimization, denial, blaming, weaponizing children, economic abuse, and misogyny. These factors of abuse are less easily defined, but add to the severity and length of the overall pattern of abuse, Compliment said.

“92% of women discuss abuse as one of their top mental health concerns, even if they have never been abused,” says Erika Compliment of H.E.R.

Guest Speaker Erika Compliment from H.E.R. with UPIC team members Jessica Bisch and Nikita Crawford.

Given the unique nature of every survivor’s story, Compliment put a personal spin on her speech.  Several UPIC employees also come from a background of abuse, making our work and partnerships with organizations such as H.E.R., that much more important and meaningful to us.  The discussion with Compliment was fulfilling and educational for all who attended.

Participating in the donation drive and speaker series allows UPIC to align with our partners in the common goal of supporting and empowering women.

Abuse happens across the board and does not depend on factors such as socioeconomic status or gender identity.  If you or a loved one find themselves in an emergency, call the police. If safe, reach out to the H.E.R., Inc. Hotline for assistance: 757-251-0144 or the National Domestic Abuse Hotline: 1−800−799−7233.  Among the statistics and information shared, Erika offered several resources including a phone number to call should you suspect human trafficking; 1-866-347-2423, and one for victim support: 1-888-373-7888, complimentary of the Blue Campaign.


Author Jessica Bish is a Patient Care Coordinator at UPIC Health. Jessica is involved in many of the volunteer endeavors pursued by UPICares and enjoys participating in our monthly spirit weeks. Nikita Crawford contributed to this story. Follow us on Twitter and Instagram @UPICHealth.

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UPIC’s Telebehavioral Health Service to Aid Older Adults

Pixabay

When it comes to the need for mental health services, our older adult population will suffer at the same pace, if not outpace teens and women.

The CDC estimates up to 20% of the nation’s 39 million adults aged 65 and older are affected by depression or persistent feelings of sadness, anxiousness hopelessness, or emptiness.  And for those 55 and older, 20% have some form of mental disorder.

Not only is the aging of the Baby Boomer population stressing the need for geriatric health services, but extended life expectancies and severe lack of providers will exaggerate the pending crisis.

In response to this need, UPIC Health has developed a groundbreaking video service that can help combat this gap in mental health. The scalable video social work (VSW) platform connects patients with counselors, licensed clinical social workers (LCSWs), and other providers through a pioneering automated video distribution. This ensures that patients in crisis will not have to wait when they are most in need of counseling.

“ Against the backdrop of a mental health crisis in this country, from teen suicide to mass shootings to new revelations of abuse against women, it’s clear that women and teens, and even the elderly, are especially vulnerable when it comes to access.”   -UPIC Health CEO Mary Tucker.

Longterm Care Poll

The video service offers initial screenings, regular appointments, and accepts emergency calls when patients are in crisis.  It’s vitally important to have follow through when dealing with these patient issues, Tucker added.

For the elderly population, insufficient care stems from the stigma surrounding mental health and lack of symptom awareness.

“I didn’t know anything about depression, so I didn’t know I was depressed. The questionnaire was essential to getting me in for treatment. It was sent to me three times before I sent it back. I took medication and went to a class that helped me learn skills to work on the depression. I now have two friends getting treatment for depression since I told them about my situation.” – Participant in a depression care management program (CDC, 2009a)

Technology is the Future of Care
The market is ready for video and telephonic applications and providers are responding.

Longterm Care Poll

More than 90 percent of the country’s youth want full electronic two-way communication with their providers, a recent study by Jefferson Health reports.  Also, nearly nine out of 10 adults ages 40 and older said they would be comfortable using at least one type of telemedicine for themselves or an aging loved one, another recent study found.

The market is responding. Worldwide revenue for telehealth devices and services is expected to swell to $4.5 billion in 2018, up from $440.6 million in 2013, based on data from an IHS report.

UPIC’s video service will provide helpful resources to aid older adults suffering from mental illness, but also could reduce caregiver stress and burnout by bringing more efficiency to care. Caregivers (75% of which are women) often have to juggle work and taking care of their own families. Many also struggle with the negative financial impact caused by being a primary caregiver.  On top of that, caregiver burnout rates are increased when coupled with mental illness.

UPIC believes reducing commute times and appointment wait times with video access to providers will reduce the economic stressors on many levels.

Hurdles Remain
Evidence has shown that caregivers support the notion of telemedicine, with 87 percent of current caregivers responding that they would be comfortable using at least one form of telemedicine for their older loved one.

Despite the obvious interests in telemedicine, several barriers remain.

“I think the parents would be happier at home instead of being in the doctor’s office waiting an hour to see a doctor for 15 minutes,” said Don Withey of Courtland, New York, who helps his 92-year-old father and 89-year-old mother get to their appointments. But, he said in an Insurance Journal article“we don’t know much more about it other than the fact you can talk to a doctor over the computer or smartphone.”

Two main concerns about health technology include Medicare coverage, and sufficient cybersecurity. While there are still plenty of hurdles to overcome, there is no doubt about the importance telemedicine will hold in our future.

“We are very excited to work together with UPIC Health to take down the geographic and income barriers to reaching a behavioral health provider. The video telebehavioral mobile app allows convenience, access and engagement.” – One Touch Video Chat’s COO, Carrie Chitsey Wells in UPIC’s press release announcing the new services.  

The VSW service is also expected to serve women, teens in school, and people that use opioid medications.

Depression in older adults is not a ‘fact of life’. It can be treated, and adults of any age can enjoy life with great mental health and well-being. If you or anyone you know is experiencing persistent feelings of anxiety and depression, please reach out to a health professional for confidential services. Visit the Geriatric Mental Health Foundation for a list of local resources.


Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter @UPICHealth.

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