Who We Are

UPIC Health empowers and is powered by, women. Empathy is in our DNA and informs all of our organizational decisions and processes. We understand that acknowledging our own experiences and personal stories will allow us to manifest our full potential and support others in doing the same. Our motto is:

1 Be Happy2 Be Awesome3 Help others with 1 & 2

Deep within we all have desire to make a difference and to answer a higher calling. UPIC Health supports our community and our employees in charitable and meaningful initiatives because we know the greatest satisfaction comes from feeling as if you’ve made a difference. To date our organization and employees have contributed to the community:

50

Volunteer hours

6200

Service donations

Work at UPIC

UPIC Commitments

Culturally-diverse team & management

Competitive salaries with incentives & benefits

Opportunities for women in STEM

Remain 100% woman owned

B Corp Certification

Paid volunteer days

Monthly Women’s Executive Speaker Series

Mary Tucker, CEO

Mary Tucker has more than 20 years of combined experience in leadership, management and operations in the corporate and nonprofit sectors. An independent defender of women’s rights and ardent patient advocate, she founded UPIC Health in 2014 after identifying an urgent need for value-based customer care in the healthcare industry.

Prior to launching UPIC, Tucker served as the Director of National Contact Center Operations for the Planned Parenthood Federation of America where she was recognized for aggregating meaningful patient insights and exposing barriers to continued care and optimal health.

Before her role at Planned Parenthood, Tucker advised the District of Columbia’s chief technology officer streamlining technical help desk operations in nearly 83 district agencies and implementing best practices, such as the nation’s first public sector deployment of Net Promoter Score (NPS) methodology. During her tenure in D.C., she initiated a comprehensive data storage digitization project for unemployment insurance adjudication that reduced claims by 50 percent following the 2008 recession.

Tucker earned her early street cred as a site manager for five years with Teletech Holdings and then moved up the traditional management chain through positions of increasing responsibility at Computer Generated Solutions and Philips Consumer Lifestyle, where she served as Director of Global Consumer Experience. At Philips she managed a high-risk product recall in eight European countries while still elevating brand loyalty.

Tucker was recognized by Smart CEO Magazine with a 2016 BRAVA Award and has been featured on Federal New Radio’s What’s Working in Washington talking about empathy as the most important skill for today’s leaders. She has developed a volunteer network with Habitat for Humanity, Planned Parenthood of Metropolitan Washington, and N Street Village women’s homeless facility and encourages employees to take advantage of paid time off for volunteer work there and elsewhere. Tucker also sits on the Campaign Board of the Victory Fund, an organization dedicated to putting LGBT candidates in office. UPIC Health, sponsored a table at the Victory Fund’s 2017 Annual Event, assuming our place alongside all those who fight for human rights spanning gender, race and sexual orientation.

Tucker regularly participates in the Climate Ride, a multi-state bike ride that raises funds and awareness for organizations dedicated to legislation and programs addressing the realities of climate change. She also is a Board Member for theatreWashington, the only organization dedicated to supporting and representing all sectors of the Washington theatre community — theatres, professionals, and diverse audiences of all ages — to build a strong, vibrant, and connected community.


Jennifer Lennarz, CFO

As Chief Financial Officer, Jennifer Lennarz, brings more than 27 years of accounting and finance experience to the UPIC Health team. An accomplished finance executive with a strong background in technology start-ups, privately held and venture backed companies, Jennifer has led a variety of businesses through early-stage growth, turnarounds, mid-stage profitability and IPOs.

Jennifer began her career with the big four accounting firms E&Y and KPMG before moving to the corporate finance world. In her first corporate position as SEC Reporting Manager at Ross Technology she was responsible for the entire IPO process. After the successful IPO and subsequent SEC reporting, she became Corporate Controller at Power Computing, the largest Apple clone company and one of the fastest growing companies in the history of the personal computer industry, prior to its sale to Apple.

She then joined FundsXpress, a private equity-backed, early pioneer of Internet banking, where she became CFO and was responsible for human resources and compliance as well as the typical finance functions. After FundsXpress’ sale to First Data Corporation, she be became CFO of BreakingPoint Systems, a high growth venture capital backed company that developed cyber security and network test systems. Here she added sales operations and legal to her ever-expanding list of responsibilities. Most recently she was CFO of TrackingPoint, an Austin-based applied technology company, before becoming a consulting CFO in the Austin office of vcfo, a financial and HR consultancy.

A strategic problem solver who executes across all levels and areas of an organization, she has built and been responsible for accounting, finance, tax, human resource, compliance, legal, sales operations, IT and facilities functions for multiple companies.

As a transgender woman, Jennifer’s passion for leveraging diversity of thought and experiences in developing high performing, multi-cultural and multi-national teams aligns perfectly with UPIC’s values and mission. Her skills in negotiating alliances with an ability to forecast industry trends and capture opportunities will support UPIC’s future growth.

Jennifer lives with her rescue dog, Lili, and in her free time enjoys motorcycling, boating and scuba diving, as well as flameworking at the Chrysler Museum’s glass studio.

Not a contact center...

We leverage over 50 years of combined experience with enterprise level Contact Center best practices in delivering exceptional patient services in a virtual setting.

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