FOR IMMEDIATE RELEASE
Contact: Mary Tucker
Phone: 855-587-4246
Email: mary@upichealth.com

 

UPIC Health Launches Community Lift Jobs Program 

Washington, DC (Jan. 15, 2019) – January marks the second month since the launch of UPIC Health, LLC’s UPICares Community Lift Jobs Program, which provides meaningful employment for women who are facing housing insecurity or getting back on their feet after incarceration. UPIC Health is partnering with N Street Village and Friends of Guest House, non-profits assisting women in the DMV area, who will provide support and referrals for their clients who would be a great fit for the job. The new UPIC team now has beautiful office space to work from at WeWork Midtown Center (1100 15th St NW, Washington, DC 20005), courtesy of WeWork. 

“We are thrilled to announce the launch of our national Community Lift Jobs Program, representing the intersection of empathy and opportunity. With WeWork offering participants a beautiful and well-appointed office space, community partners helping women to get back on their feet, and UPIC Health providing a supportive work environment, there is a strong sense of community here. We are beyond excited for this partnership,” said Mary Tucker, CEO of UPIC Health, LLC. 

“We are excited to partner with UPIC Health on the UPICares Community Lift Jobs Program, in collaboration with N Street Village and Friends of Guest House. In addition to their office space at WeWork Midtown Center, we look forward to hands on opportunities for our staff and member companies to collaborate and support this important work,” said Lex Miller, WeWork’s General Manager of the Northeast and Mid-Atlantic.

UPIC’s mission is to 1. Be Happy, 2. Be Awesome, and 3. Help Others with One and Two.

Through strategic client relationships, UPIC Health assists over one million patients in navigating the health system each year. Three years ago, UPIC Health launched UPICares – a community involvement initiative designed to support those who are struggling. Through UPIC Health’s ongoing work, the team identified an immediate opportunity to create the UPICares Community Lift Jobs Program for these amazing women whom have recovered through the exceptional support of N Street Village and Friends of Guest House, and are now in the best position to aid patients in similar situations. 

“N Street Village is proud to partner with UPIC Health and WeWork. We know that a just and equitable future starts with recognizing the inherent worth and dignity of every woman, followed by the opportunities created through community partnerships like this,” from N Street Village CEO, Schroeder Stribling.

“Friends of Guest House is beyond grateful for the job readiness training and support offered by UPIC Health and the beautiful work space offered by WeWork.  This opportunity of professional growth and employment stability for our community of returning citizens is truly something special, and I look forward to seeing these women thrive in their newly acquired positions,” Dan Mallon, Program Director at Friends of Guest House said in regards to the program. 

In the future, UPIC Health also hopes to also assist female veterans who are struggling to find meaningful employment through the Community Lift jobs program.

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About UPIC

UPIC Health is a mid-size, privately-held company with operations in Washington, DC and Norfolk, Va. A business process outsourcer, UPIC offers patient contact center, revenue cycle management, and teleservices to clients across the country, all practicing under the value-based reimbursement concept. UPIC is a 2018 Velocity Growth Award Winner and Growth Story of the Year. To learn more, visit our website at www.upichealth.com or email Mary Tucker, CEO at mary@upichealth.com. Follow us @UPICHealth. 

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By Jessica Lay
April 12, 2019

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Carla came to work for UPIC Health in October of 2017 after working at a nursing home for one and a half years. She’s always had a passion for community involvement, and began a scarf business that sends a portion of the proceeds to countries in need. She agreed to an interview so we could learn more about her business, Y.M. Moda.

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Funds from every Y.M. Moda purchase go towards relief projects benefiting Venezuela, Syria and Puerto Rico. What about those countries struck a chord with you?

I connected to those countries because I empathize deeply with the struggles of the people of each nation. With seeing each country’s humanitarian crisis, I learned that you could lose everything through no fault of your own, and you’ll only be left with what you have.

I’m not there physically, but we are still brothers and sisters. I wanted to help any way I could, because I was able and I knew that there were probably other Americans that felt the same way. In the end, all we have is each other.

Scarves are your main project right now- is there any symbolism behind the infinity scarf or any of the colors/patterns you use for your scarves?

Not particularly. I just choose patterns and colors that I like and build off of feedback from customers. I started off with scarves because I knew how to knit and it was something cheap that I could produce while I was at my desk, working my current full-time job as a Patient Care Coordinator at UPIC.

Do you have any advice for someone looking to start a business that aides their community?

Put your weight, faith, and passion in people, not money. If you’re doing the right thing, everything else will follow. Also, like anything else in life, it’s important to surround yourself with people headed in the same direction.

It’s clear you are very interested in activism and grassroots efforts to aid communities, where do you see yourself and Y.M. Moda heading in the future?

I hope to see Y.M. Moda empowering people anywhere possible. I hope my work helps stir change in communities and people with my products and message.

But on a local level, I hope to be able to reconnect and shine light on those around us by featuring local artists, writers, and ethically sourced materials down the line. I still have a long way to go though haha.

Y.M. Moda means You Matter Fashion, can you tell us a little about why you chose that name?

You Matter Fashion encompasses a couple of different ideas. The big two messages are:

• I wanted every person (the model, the buyer, the benefactors of donations, and even people just encountering the scarf in passing) that came in contact with one of my pieces to feel empowered and to know that their existence matters.
• It was also important to me to create fashion for regular people like me. Because regular people matter too (you know, since we’re the majority). I wanted to make clothing that made a statement, made you feel great, didn’t hurt or exploit anyone, and didn’t cost a million bucks.

What other causes/communities do you find yourself advocating or volunteering for outside of Y.M. Moda?

Lately I haven’t been as involved in volunteering as much as I’d like to, but when I do, I mostly hang out at the nursing home I used to work at. It helps me keep things in perspective.

Other organizations I’m interested in getting involved with later this year are: Black Lives Matter (D.C Chapter), GreenThinkers (an environmental conservation organization), and N Street Village in Washington, D.C.

How long have you been with UPIC? Has being a patient care coordinator and advocating for patient needs inspired you in any way?

I’m going on a year and some change working as a patient care coordinator at UPIC. The experience as a whole and working with the organizations we do has inspired me in some ways and it’s definitely helped put things in perspective.

I’ve learned that when you wage stakes for a cause you care about, you have to be ready to fight. Even when you’re attacked from all sides, even when they kick you when you’re down, even when they don’t play fair. You have to keep fighting, if not for you, then for the people you advocate for.

While working at UPIC I also learned that individuals have more power than they know. Thinking you’re just one person who can’t make a change is the biggest and saddest lie you can ever believe.

Finally, I’ve learned that sometimes, you have to start with ripples to make waves. And sometimes it’s gonna take a few whacks before you get it right.

What tips do you have for balancing caring for others and caring for yourself?

[Laughs] I haven’t mastered that yet, but some things I’m trying to implement into my life are:

• Make time to reset when you have to, or you’ll always feel overwhelmed and discouraged.
• Get a planner. If you refuse to sit still, structure is needed. You’re not superman.
• Don’t be afraid to deal with what you feel, its necessary for growth.
• And most important: Make sure you’re okay. If you’re not good, you can’t help anyone else.

How long have you been knitting? Do you have any plans to expand your line to include other items?

I originally learned to knit when I was in high school and would take up knitting on and off since then. (Fun fact: I took up knitting consistently after UPIC held a clothing drive and I made scarves to donate. It set off a pretty cool chain reaction.)

Also, Yes! I do! I’d like to venture into making other women’s clothing, jewelry, and accessories. Little by little though, but stay tuned!

Information about Y.M. Moda can be found on the website and Instagram.

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Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

By Erica Sobers

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Empathy and empowerment are the backbones of everything we do at UPIC so it’s no surprise these hardworking individuals who work advocate for women every day also apply that outside the office.  After all, our motto is Be Happy. Be Awesome. Help others with 1 & 2. Continuing with the theme of Mentoring Month I spoke with Natalie a UPIC employee who, in addition to being a patient care coordinator, is a Narcotics Anonymous Sponsor. While a mentor mostly takes on an advisory role a sponsor advocates for the sponsee. Natalie gave insight on what she does and why this not only is beneficial for her sponsee but for her as well. 

 

Why did you choose to become a sponsor? I believe in paying it forward. I want to help others, just as others helped me.

“A bird does not sing because it has an answer. It sings because it has a song.” – Maya Angelou

What about this work is rewarding for you? It is so beautiful to watch someone go from their darkest moment to a bright shining light.  Sometimes people have trouble getting out of addiction because their self-esteem is so low and using drugs is all they know. They do not think they can change. Some people just do not know where to go or how to get clean. Sometimes people just need to know that they are not the only one who has struggled with addiction and they just need someone to reach their hand out and to say I can help you.

Often times the sponsor/sponsee relationship is mutually beneficial. Would you say this role has helped you? This role has helped me in my own recovery because I get to speak with people every day who are in recovery and I remember what it was like for myself when I first got clean.  It is not easy and knowing that there are people out there going through the same thing helps me in my own recovery. 

Any advice to anyone thinking about being a mentor/volunteer/tutor etc but doesn’t know where to look? Look in the place where you would like to help people. Most places like hospitals are looking for volunteers. If you want to help children or older adults then call around and say you would like to volunteer. Some places even if they do not use volunteers, they can refer you to places that do. If you need help finding somewhere, let me know. I can help you!

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Author Erica Sobers has been with UPIC since its inception in 2014 and has had her hand in just about everything at UPIC.  She spends half of her time assisting patients through UPIC’s contact center and recently helped launch the move from one CRM to another. Follow us on Twitter and Instagram @UPICHealth.

By Jessica Lay
Nov. 16, 2018

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Earlier this month, five members of the UPICares team served dinner to 12 women and nine children seeking refuge at the Help and Emergency Response (HER) Shelter. HER Shelter provides basic assistance and aims to promote healing and empowerment to those affected by domestic violence. The dinner was the first out of our Norfolk, Va., office and marked the beginning of 2018’s Hunger and Homelessness Awareness Week.

According to the Salvation Army, six percent of homelessness cases in the U.S. are caused by domestic violence. The National Alliance to End Homelessness reported that on a single night in January 2017, 16 percent of the overall homeless population (87,329 people) had experienced domestic violence. Survivors often need to leave home very quickly, sometimes with children or pets. This means that they must go without simple necessities like a change of clothes, food, or money.

According to the National Center on Domestic and Sexual Violence (NCDSV), the cycle of abuse starts with mounting tension, then a violent incident, and ends with a calm stage when the abuser might apologize profusely or even deny they did anything wrong at all. But not all abuse is physically violent. Abusers find many ways to control their partners.

Defining Domestic Violence
Domestic violence, also known as intimate partner violence (IPV), can manifest in several ways, such as controlling behavior, physical or sexual violence, withholding or hiding money and resources, emotional or verbal abuse, stalking, and isolation. Signs of domestic abuse can include:

• Fear of your partner or feeling threatened
• Feeling like you walk on eggshells or anxiety over potential reactions from your partner
• Feeling belittled or humiliated
• Having your possessions withheld or destroyed
• Having limited access to the phone, car, or finances

Abuse can happen to people of all ages, gender identities, and socioeconomic status. NCADV reports one in three women and one in four men have been victims of domestic violence at some point. IPV disproportionately affects those in the LGBTQ community, who might experience barriers accessing resources.

And children are often the hidden victims of domestic violence.

Facts from the Childhood Domestic Violence Association(CDV):

• In the U.S., five million children witness domestic violence each year.
• Children from violent or abusive homes are much more likely to experience significant psychological problems, short and long-term.
• Those who grow up with domestic violence are six times more likely to commit suicide and 50 percent more likely to abuse drugs and alcohol.

Organizations like the HER Shelter provide warm meals, a safe place to stay, and are often the first step to survivors on their path to healing by improving economic security and overall well-being. This makes HER Shelter a perfect partner for UPIC Health, which strives to empower women every day.

“We believe we can inspire others to reach their ultimate potential, to establish a better life for themselves and their children.”  -HER Shelter

UPICares volunteers arrived at the shelter with healthy food and drinks prepared ahead of time. We did not see every face while at the shelter. Some of the clients work nights and some are still healing and prefer to keep to themselves. Upon leaving the shelter, the UPICares team received many words of appreciation. One client even expressed that she wished we could cook for them every night.

The experience at the shelter inspired employees in Norfolk to launch a winter clothing drive. We hope to provide warm coats and clothing to the women, children, and teens at the shelter.  If you would like to donate to HER Shelter, please contact erika@hershelter.com or call 757-485-1073.

No one deserves to be mistreated. If you or someone you know is experiencing intimate partner violence or domestic abuse, please contact the National Domestic Violence Hotline at 1−800−799−7233 or TTY 1−800−787−3224.

You can also visit their website at https://www.thehotline.org/

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Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

By Juli Briskman
Nov. 26, 2018

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UPIC Health CEO, Mary Tucker, was recently featured in a YouTube episode of “PLATTiTUDES” a series of interviews by consultant and former Virginia Lieutenant Governor Candidate, Susan Platt.  A highly experienced campaigner and government affairs expert, Platt formed the Platt Consulting firm with her husband after running in the 2017 Democratic primary for Lt. Governor of Virginia.

She has been interviewing influential people for her Youtube channel for several months.

This episode was filmed in the days before the 2018 midterm elections and explores Tucker’s business philosophy and wide range of advocacy for women’s issues.

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Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

By Juli Briskman
December 4, 2018

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This is the second in a series of blogs about domestic violence experienced by UPIC employees and their families. #WeAreWhoWeServe

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Something remarkable happened when UPIC encouraged employees to wear purple in honor of National Domestic Violence Awareness month in October.  The day set was Oct. 30 and as employees shared their photos from the offices and from home, many came with snippets and stories attached.

We have turned those stories into a blog series called #WeAreWhoWeServe.  This is the first expanded story from one of our coworkers who did not want to reveal her name.  We will call her Natalie.

Natalie, 34, is originally from Richmond, Va., and the eldest of six children. When we asked UPIC employees to wear purple in October, she wrote that she did not grow up in an abusive household but remembers her grandmother telling her to keep her smart mouth shut or a man would “beat her butt.”

Natalie says she did not grow up “abused.” But her mother was shot in the head and died when she was 12 and her grandmother, who raised her, was verbally abusive toward her own boyfriend while Natalie was in her custody.

This is where Natalie believes she learned to be a fighter and to have strong opinions that may have led to the rough relationships she experienced during her college years.  She says it was always about controlling her.

“As I got older I was in some relationships like that as well. I always considered myself a fighter.  It was like a mutual thing,” she said. She was in two abusive relationships while attending Old Dominion University in Norfolk, Va. and shortly after. And they each ended when the boyfriend was jailed on unrelated charges.  “I eventually realized that’s not the relationship I wanted.”

In the first relationship, Natalie said her boyfriend went from being a ‘9-to-5 guy’ to some kind of street guy.”  He later told her that he changed to prove he was strong and to control her. They would verbally battle, grab each other and tussle.  “We broke a lot of things.”

This boyfriend was jailed for shooting a college basketball player.

“He came in my apartment and said ‘hey babe cut on the TV look what I did.’  He thought I was the kind of female that wanted a street guy. In his crazy mind he thought that was what I wanted,” she said.  “I always wonder if my demeanor pushed him to be that way. He later said that he needed to do that to control me.”

It’s difficult for Natalie to label her relationships as violent and she finds ways to blame herself.  “Every time it was me saying something to them and it was something that just made them snap.”

She’s not atypical.  Many victims blame themselves. And according to LoveIsRespect.org, college students are not equipped to deal with dating abuse as 57% say it’s hard to identify.  On the whole, 43% of dating college women report experiencing violent and abusive dating behaviors.

But while she feels she’s “grown out of” accepting violent relationships, it’s clear Natalie had some hurdles to break a cycle that accepts verbal and physical abuse as the norm.  She grew up in a neighborhood with “a bunch of gang bangers and drug dealers.” Her mother suffered from crack addiction that eventually led to her death.  And her grandmother came from an abusive relationship that Natalie eventually realized led to her comments about getting her butt beat. She is the only one of her siblings to attend college.

The Second Relationship

In her second college-age relationship, things got more physical:  “It was way more on him. It was way more that he had to control me and I wouldn’t allow it.  I didn’t really want to fight. I can’t really remember what we fought about.”

Twice he tried to choke her.  The first time they were in a car.  “I was driving. I said something smart to him and he choked me.”  She remembers waking up and the car was still moving.

The second time it occurred at his uncle’s house while the boyfriend was drinking.  She remembers calling for help, nobody was coming and thinking that she may actually die that night.

 “I was screaming telling them to come to get him and they were like completely ignoring me.  And I remember being on the floor and he was choking me and I remember thinking he was going to kill me.”  The second abuser was also put in jail and right around the same time, Natalie got a job and an apartment.

Natalie changed the type of men she dates and is in a relationship now.  But she finds the tools for control have just changed.

She decided if she dated guys that make money she would not have to deal with physical abuse. But:  “Guys with money try to control me as well.”  

No one deserves to be mistreated. If you or someone you know is experiencing intimate partner violence or domestic abuse, please contact the National Domestic Violence Hotline at 1−800−799−7233 or TTY 1−800−787−3224.   You can also visit:  www.thehotline.org.

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Juli Briskman is Chief Marketing Officer for UPIC Health, LLC.  UPIC outsources patient contact center, revenue cycle management, and telebehavioral health services.  To learn more, visit the Who We Are page on our website. Follow us @UPICHealth.

By Jessica Lay
Oct. 25, 2018

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This week will mark the beginning of UPICares’ workforce development program with N Street Village, a community of empowerment and recovery for women in Washington, D.C. Clients who participate in the eight-week educational series will learn and practice skills such as professional communication, organization, and self-care.

We couldn’t think of a better time to start this next level of engagement with our partner N Street as October is Domestic Violence Awareness Month.   One in three women has reported to N Street that violence and/or abuse are contributing factors to their unstable housing situation. Domestic abuse can range from name calling to physical or sexual assault. Controlling behaviors, such as withholding funds and intimidation, can keep women from leaving abusive partners.

In fact, three in five women arrive at N St with no independent source of income. This means finding gainful employment is paramount to leading a healthy and independent lifestyle.

Knocking on N St’s door is the first step to ensuring a warm meal and a safe place for the night for a woman struggling to make ends meet. However, N Street goes beyond providing basic necessities. Clients of the Village can also take advantage of wellness services, from dental care to mental health care, provided at the center.  Thus, UPIC believes that work and communications skills are a natural extension of this support to help get women on the path to independence.

At UPIC we really believe “It Takes a Village.”  And we are excited  for this deepened relationship with N Street as we all work together to empower women.  To learn more about our past work with N Street, visit the UPIC news page.

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Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

FOR IMMEDIATE RELEASE
Contact: Juli Briskman
Phone: 703 772-1148
Email: juli@UPICHealth.com
Twitter: @UPICHealth

UPIC Health Featured in Yellow Goldfish Book

CHANTILLY, VA (Oct. 8, 2018) —UPIC Health, LLC’s corporate culture is featured as an exemplary case study in the new book Yellow Goldfish: Nine Ways to Increase Happiness in Business to Drive Growth, Productivity, and Prosperity.

There should only be one driving metric in business and thatʼs Happiness, according to the authors Stan Phelps and Rosaria Cirillo.  A Yellow Goldfish appears anytime a business does a little extra to contribute to the happiness of its customers, employees, or society.

“It’s wonderful to be recognized in the book,” said UPIC CEO, Mary Tucker.  “Our motto is:  ‘Be Happy. Be Awesome. Help others with 1 &2.’  So we certainly subscribe to the Yellow Goldfish philosophy.”

About Yellow Goldfish
Based on nearly 300 case studies, this book, Yellow Goldfish, provides a nine-part framework for happiness-driven growth, productivity, and prosperity in business. The book is broken into three main sections:

Section I outlines the Why. It explores the history and science of happiness and the background on the metaphor of a Yellow Goldfish.

Section II showcases the What. We’ll uncover nine keys for H.A.P.P.I.N.E.S.S.: Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile.

Section III explains How. Here we share the process behind creating your Yellow Goldfish to Drive G.R.O.W.T.H.: Grounding, Reaching-up, Operationalizing, Wowing (or Wow Blossoming), Taking Time, and Harvesting.

The book and the entire Goldfish series is available on Amazon.

About UPIC
UPIC Health is a mid-size, privately-held company with operations in Chantilly and Norfolk, Va.  A business process outsourcer, UPIC offers patient contact center, revenue cycle management, and telebehavioral health services to clients across the country, all practicing under the value-based reimbursement concept.  UPIC is a 2018 Velocity Growth Award Winner and Growth Story of the Year. To learn more, visit our website at www.upichealth.com or email Chief Marketing Officer, Juli Briskman at juli@upichealth.com. Follow us @UPICHealth.

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By Jessica Lay
Aug. 29, 2018

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UPICares and Kennedy and Co. recently co-hosted a happy hour fundraiser for BRAWS, a local organization that provides feminine care products, bras, and underwear to women, children, and students who cannot make the items a budgetary priority.

Those who attended the event in the swanky Georgetown district of Washington, D.C., contributed $560, 10 bras, three pairs of adult underwear, and 26 pairs of children’s underwear.  Nineteen boxes of tampons and 10 boxes of pads were also collected, making for a total of 1,034 menstrual hygiene products!

Menstrual inequity effects many populations including (but not limited to) incarcerated women, those that are homeless or living under the poverty line, survivors of domestic abuse, people that are transgender or non-conforming, and youth in schools.

Although the law recently changed in Virginia, women in prisons often do not have access to menstrual supplies and often cannot afford to buy those in the commissary. Those within the prison system or those that are homeless/low-income tend to resort to making their own menstrual devices from low-quality supplies. Forced non-hygienic practices can lead to infection and sometimes serious health implications.

According to United Way, 30% of our region’s residents are liquid asset poor. That means that many families in D.C. do not have the means to cover basic necessities if faced with job loss for three or more months. Often, this can mean that access to basic necessities like menstrual supplies and underwear is impossible. Some low-income people resort to selling their SNAP (Supplemental Nutrition Assistance Program) benefits, forgoing meals in order to buy menstrual supplies.

Those fleeing domestic violence circumstances have the potential to lose access to supplies and resources in the process. Due to demand, shelters for survivors of domestic violence often are ill-equipped to provide necessities on a month-to-month basis. Absence of these basics can hinder the survivor’s ability to find gainful employment, continue their education, or re-enter the community with confindence.

Complications to access of menstrual products is heightened for transgender or gender non-conforming students and adults who are forced to use ill-stocked non-gender neutral bathrooms. From fearing for personal safety while opening a pad or tampon inside a male-designated bathroom, to the wage gap that trans and non-binary people experience in the workforce, basic dignities go to the wayside.

For many children in public schools, the absence of menstrual supplies can lead to missing up to a week of classes every month.

Legislation surrounding menstrual equity in schools has been largely non-existent. According to the BRAWS Report on Menstrual Inequity.  However, California, Connecticut, the D.C., Virginia, Maryland, Illinois, Michigan, New York City and State, South Carolina, and Tennessee have passed legislation in order to provide menstrual products free of charge to students in school. These jurisdictions are expecting an increase in attendance directly related to their efforts.  Jurisdictions report 2.4% increase in student attendance after implementation of these programs.

“We’re not talking about rocket ships; we’re talking about sanitary pads. Yet they both have the same effect. They take you places.” -Diana Sierra, Founder BeGirl2

Donations from last weeks event will be handed out at United Way’s Project Homeless Connect event on September 20th at the DC Armory. BRAWS is expecting 400 or more homeless women and girls to attend in search of supplies. If you or your company would be interested in volunteering at this event, please contact a BRAWS volunteer coordinator at info@BRAWS.org.

BRAWS, UPICares, and Kennedy & Co. formed a great partnership to provide hope, dignity, and resources to those in need. A full report on Menstrual Inequity can be read here.

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Author Jessica Lay is UPIC’s Program Lead for UPICares, the organization’s philanthropic initiative.  She spends half of her time assisting patients through UPIC’s contact center and recently completed a degree in Aging Services Management. Follow us on Twitter and Instagram @UPICHealth.

By Juli Briskman
Aug. 14,  2018

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UPIC Health is honored to be designated one of the Top 10 Patient Engagement Solution Providers for 2018.  Each year Healthcare Tech Outlook publishes the Top 10 List based on reader feedback and editorial research of the industry.

“We are so pleased that an organization based on empathy is being recognized for outstanding service,”  said UPIC CEO, Mary Tucker. “Empathy, Engagement, and Efficiency are what we believe in and we combine the three of them to ensure patients get the best possible care.”

This year has brought several accolades to UPIC, which has grown six-fold mainly through referrals since launching four years ago. UPIC received the 2018 Velocity Growth Award from CEO Report Baltimore and CEO Washington, D.C. Earlier this year, Tucker was featured on What’s Working Washington and was named to the SheSource database by the Women’s Media Center as an expert in Healthcare.

“This is no time to rest on our laurels,” Tucker says.  “We are expanding into mental health counseling with our video social work application and continue to grow our outsourcing business in contact centers and revenue cycle management.  2019 is poised to be our best year yet.”

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UPIC Health is a mid-size, women-owned and operated, private organization with operations in Chantilly and Norfolk, Va.  A business process outsourcer, UPIC offers patient contact center, revenue cycle management, and telebehavioral health services to clients across the country, all practicing under the value-based reimbursement concept.  UPIC is a 2018 Velocity Growth Award Winner and Growth Story of the Year recipient.  To learn more, visit our website or email Chief Marketing Officer, Juli Briskman at juli@upichealth.com. Follow us @UPICHealth.